Service Terms & Agreement
Legal
Service Terms & Agreement
This Service Terms & Agreement ("Agreement") governs all reservations, bookings, and transportation services provided by Goodman Executive Sedan & Limo Service ("Company," "we," "our," or "us"). By making a reservation or using our services, you acknowledge and agree to the terms set forth below.
1. Acceptance of Agreement
A. Authorized Booking Party
The individual making the reservation represents that they are at least 18 years of age and authorized to enter into this Agreement on behalf of all passengers.
B. Agreement Scope
These terms apply to all reservations booked through goodmansedan.com, by telephone, or by email.
2. Billing & Charges
A. Quoted Rates
All rates are based on time and distance estimates and are confirmed in writing before the reservation is booked. Final billing may vary due to traffic delays, additional stops, waiting time beyond the complimentary limits in Section 7A, or client-requested modifications.
B. Additional Fees
Additional charges may include tolls, parking, airport fees, gratuity, fuel surcharges, cleaning fees, or damage fees.
C. Long-Distance and Charter Pricing
Long-distance and out-of-market trips are quoted garage to garage. Time and mileage begin when the vehicle departs our facility and end when it returns, including positioning legs without passengers. Minibuses, coach buses, and motorcoaches are quoted on a mileage rate subject to fuel costs at the time of booking. Where a schedule requires overnight accommodation for the chauffeur, lodging and per diem are itemized in the quote before booking.
D. Deposits
A deposit is required on all reservations. A reservation is not confirmed until the deposit is received. Deposits are non-refundable. Final payment may be processed from 7 days prior to the service date as set out in Section 2F, unless otherwise agreed in writing.
E. Payment Authorization
By providing payment information, the booking party authorizes the Company to charge all applicable fees to the card on file.
F. Advance Processing of Charges
The Company may process payment for a confirmed reservation at any time from 7 days prior to the scheduled service date. Charges processed in advance are subject to the cancellation windows set out in Section 3. Established accounts billed on monthly statements are not affected by this provision.
G. Account Billing
Established corporate accounts with approved credit may be billed on consolidated monthly statements with net-30 terms, subject to a purchase order where required.
3. Cancellation, Modification & No-Show Policy
A. Cancellation Windows by Vehicle Class
| Vehicle class | Notice required |
|---|---|
| Sedans and SUVs | 48 hours prior to scheduled pickup |
| Sprinter vans (Executive, Limo, Jet/CEO) | 7 days prior to scheduled pickup |
| Minibuses, coach buses, and motorcoaches | 14 days prior to scheduled pickup |
B. Late Cancellations
Cancellations made after the applicable window will be charged the full fare for the reserved trip.
C. Deposits
Deposits are non-refundable regardless of when a reservation is cancelled.
D. How to Cancel
Cancellations must be made by telephone to our booking office at (254) 269-5474 and are effective when acknowledged by our office. Voicemail messages, emails, and text messages are not accepted as cancellation notice unless confirmed by us in writing.
E. Modifications
Changes to a confirmed reservation are subject to vehicle and chauffeur availability. Where a change can be accommodated it is confirmed in writing, and any rate adjustment is provided before the change takes effect.
F. No-Show Policy
A no-show occurs when the passenger fails to appear at the scheduled pickup location and does not contact us. For airport arrivals, a no-show is not recorded until the complimentary wait time set out in Section 7A has elapsed. No-shows are charged the full fare.
Passengers who cannot locate their chauffeur must contact us before leaving the pickup location:
- (254) 269-5474 booking office
- (888) 304-0626 toll-free dispatch, for passengers arriving on international flights
4. Cleaning & Damage Fees
A. Responsibility
The booking party is financially responsible for any damage caused to vehicles during service.
B. Cleaning Fees
Excessive mess, spills, bodily fluids, or smoking damage may result in additional cleaning charges.
5. Drugs & Alcohol Policy
A. Illegal Substances
The use or possession of illegal drugs in any Company vehicle is strictly prohibited and will result in immediate termination of service without refund.
B. Alcohol Use
Alcohol consumption is permitted only where legally allowed and must comply with applicable state and local laws. No alcohol may be consumed by any passenger under 21 years of age. The chauffeur may terminate service where this provision is violated.
C. Passengers Under 18
Where passengers under 18 are travelling, the reservation must be made and paid for by a parent or legal guardian, who receives the confirmed itinerary in writing. The chauffeur remains with the vehicle and will not make unscheduled stops or route changes without contacting the booking party.
6. General Terms
A. Vehicle Substitution
The Company reserves the right to substitute vehicles of equal or greater capacity when necessary.
B. Liability Limitation
The Company shall not be liable for delays caused by weather, traffic, road conditions, mechanical failure beyond reasonable control, or force majeure events.
C. Lost Items
The Company is not responsible for items left in vehicles, though reasonable efforts will be made to return lost property.
D. Passenger Conduct
The chauffeur may terminate service where passenger conduct presents a risk to safety, and no refund is issued in those circumstances.
7. Airport, FBO & Hourly Service Policies
A. Airport Pickups and Complimentary Wait Time
Airport pickup times are based on actual flight arrival, which we monitor. Complimentary wait time is included as follows:
| Service type | Complimentary wait time |
|---|---|
| Domestic arrivals | 30 minutes from actual arrival |
| International arrivals | 45 minutes from actual arrival |
| Departures and scheduled pickups | 15 minutes from scheduled time |
Wait time beyond these limits is billed at the hourly rate for the vehicle reserved.
B. Meet and Greet
Curbside pickup is standard at commercial airports. Meet-and-greet service inside the terminal is available as a $25 add-on selected at the time of booking. Meet-and-greet is provided at no additional charge at fixed-base operators, planeside where the facility permits vehicles on the ramp and inside the terminal where it does not.
C. Hourly Minimums
Airport transfers are point-to-point and carry no hourly minimum, any day, any hour.
Evening event trips are booked hourly. The following minimums apply:
| Service type | Minimum |
|---|---|
| Friday and Saturday, sedans, SUVs, and limousines | 4 hours |
| Friday and Saturday, larger vehicles | 5 to 6 hours |
| Proms, concerts, and sporting events | 5 to 6 hours |
| FBO and private aviation arrivals | 2 hours |
The applicable minimum is confirmed in writing before the reservation is booked. Alternative arrangements may be made at the discretion of management.
D. FBO Departures
Departures from fixed-base operators are billed point-to-point unless wait time exceeds 30 minutes, at which point the trip converts to hourly billing.
8. Smoking Policy
All vehicles are strictly non-smoking. Violations may result in cleaning fees and immediate termination of service.
9. Legal Agreement & Binding Effect
A. Governing Law
This Agreement shall be governed by the laws of the State of Texas.
B. Dispute Resolution
Any disputes arising from services shall be resolved in the appropriate courts located in Collin County, Texas.
C. Severability
If any provision of this Agreement is found unenforceable, the remaining provisions shall remain in full force and effect.
D. Amendment
The Company may amend these terms from time to time. The terms in effect at the time a reservation is confirmed govern that reservation.
By booking or utilizing services, you acknowledge that you have read, understood, and agree to these terms.
Questions about these terms? Call (254) 269-5474 or email info@goodmansedan.com.
